When the shipping or receiving address does not have a loading dock, manual loading or unloading is necessary. A liftgate is an elevator like device at the back of certain trucks which can raise and lower a shipment from the ground to the truck. Liftgate service is always used on freight exceeding 120 lbs in weigh, and with fragile freight shipments or freight shipments with large dimensions, if a loading dock or forklift is not available. If freight weight exceeds 120lbs and loading dock is not available at pick-up and/or drop-off locations, a lifgate service must be mentioned at the time your freight quote or freight rate is given. If it is not mentioned and one is needed, added charges will apply on your freight invoice.