TRANSPORTATION DAMAGE CLAIMS PROCESSING
Transportation damage claims processing requires that all transportation
claim files include the following documentation:

1. A copy of a properly noted and signed Delivery Receipt for the shipment showing the status of the delivery.
2. A copy of the carrier paid freight bill to prove that the freight charges are paid. Freight charges must be paid in full before a claim can be resolved. If the product is desired back at the shippers location, the freight charges will also need to be paid for the freight to be returned.
3. A copy of the vendor invoice reflecting the cost of the product (not the price it is being sold for) to verify the value of the loss.
4. A copy of the carrier inspection report, if an inspection is required, or carrier written waiver of inspection.
5. A copy of the original Bill of Lading proving the shipment was made by the carrier the claim is filed against.
6. An original freight claim form, "Standard Loss and Damage Claim Form" properly completed and damages calculated.

7. Claims will be acknowledged generally within 10 days after receipt, and assigned a separate claim number.
8. Carrier will pay, decline payment, or make firm offer of compromise generally within 120 days after receipt of claim.